Help & Support Desk
Need help with Cosmic Eye Live Interactive 3D Wallpaper or have a question about our software? We're here to assist you.
Direct Developer Support
Direct inquiries, bug reports, and feature requests are handled by the core developer.
Frequently Asked Questions
How do I report a bug or glitch?
Please send an email to devphotonsupport@gmail.com with the subject "Bug Report - Cosmic Eye". If possible, include your Windows version (e.g., Windows 11), your graphics card model, and a brief description or screenshot of what happened.
How do I reduce battery and GPU resource usage?
Inside the application settings menu, you can adjust the target Frame Rate (e.g., cap at 30 or 60 FPS) and enable the "Pause when backgrounded / full-screen games" option. This ensures virtually 0% GPU load while playing games or working on intensive tasks.
Does Cosmic Eye support multi-monitor setups?
Yes. You can choose which display monitor to run the wallpaper on, or duplicate across monitors via the in-app Display Settings tab.
How are updates delivered?
Updates, performance improvements, and shader additions are delivered automatically and safely through the Microsoft Store app on your Windows PC.
How can I request a refund?
All purchases and licensing for the application are securely processed by Microsoft. If you need a refund, you can request one directly through your Microsoft Account Order History according to Microsoft Store refund policies.
Where can I review the Privacy Policy?
We maintain full transparency with zero personal data collection. You can inspect the complete legal declaration at our Cosmic Eye Privacy Policy page.